Frequently Asked Questions

Why should I choose UCTC Tshirts?

UCTC offers premium quality Tshirts in unique designs. UCTC designs have universal appeal and classic styles. There is something stylish for everyone. The Tshirt fabric is medium weight, breathable, soft and comfortable. Our endeavor is to bring the  best of style, quality and comfort. UCTC Tshirts make you look stylish & classy and be comfortable with yourself. 

Why is UCTC tshirt quality premium, you ask?

UCTC products undergo a strict quality control. Raw material is chosen very carefully and best practices are followed to ensure we offer the best possible quality that you deserve. When you but UCTC product, you can always be assured of the highest quality.

Why UCTC Tshirt designs are classic?

Trends are temporary, style is timeless - it's classic.

UCTC designs are classic and have universal appeal. They are based on themes that define your unique style & personality. They are not based on current trends that become irrelevant in few weeks. Everyone from age 1 onwards can find UCTC designs they must have!  

How can I find what I am looking for?

There are multiple ways you can browse the online shop

  1.  
  2. You can go through the menu at the top of every page. It is separated out by men, women, girls and boys. 
  3. You click on the sections on home page.
  4. If you are not so sure about what you are looking for, you can view the entire shop and select filters.
Which is the right size for me?

We have detailed size chart along with every product. It is the last product image. Additionally, link to size chart is provided in the description. All measurements are in inches. 

Generally, Men's and Women's sizes charts run exactly.

For kids, the sizes are in age ranges. You may want to buy one age group higher if your kids age is on the upper side of the range. For example, if your kid is 8+ years- a 7-8 years tshirt may be slightly smaller. We recommend you go for 9-10 years instead.  

What are reward points? How can I get redeem them to get discounts?
  • Upon registration, customers join the UCTC club. All UCTC club members are eligible for reward points

  • You can check your points in My Accounts > Points section.

  • Your points can be applied on orders to avail discounts. This option will be available to you during checkout.

  • You can get points by – Registering, Referring us customers for registration. You also gain points every time you place an order.

  • You gain 1 point for every Rs 100 of order value. You can choose to redeem these points on next order

  • You also gain extra 10 points for all orders above Rs 2000

  • If you do not redeem the points during checkout, you cannot edit the order. Your points are safe in your account and can be redeemed on future orders.

How do I get additional discount using coupons?
  • You can access your coupons in the “My Account”> “My Coupons” section

  • All available coupons will be shown during Checkout to be applied on the order.

  • If a single coupon is available, it is auto-applied during checkout. 

  • Most coupons are single use only and more than one coupon cannot be combined for an order.

I placed a wrong order. Can I modify it?
  • Unfortunately, you cannot edit your order once placed. 

  • However, we offer a small window of approximately 2 hours for you to cancel your order and place a new order.

  • The ‘Cancel’ Button is available in ‘My Account’> ‘Orders’ section next to the placed order. 

  • If the ‘Cancel Order’ button is visible, you can select this option and your order will be cancelled. If the button is not visible, it is too late to cancel your order as processing has begun. 

  • Refund on Order cancellation – If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation. 

  • If you have not received your refund after 10 days, please email us on contact@universalclassictshirts.com with order details. We may request further details/information to process your refund.

What is UCTC Club? Will I get discounts if I join?
  • Upon registration, customers join the UCTC club. All UCTC club members are eligible for reward points

  • You can create your account on UCTC by entering your email address and a password. Click on “My Account”> “Register” after that and fill up the form to create your UCTC account.
  • UCTC also auto creates an account for you when you place your first order without registering/logging in. Your password is emailed to you. We recommend that you login to UCTC and change password. This option is available in My Account > Account Details section.
  • You can check your points in My Accounts > Points section.
  • Your points can be applied on orders to avail discounts. This option will be available to you during checkout.

  • You can get points by – Registering, Referring us customers for registration. You also gain points every time you place an order.

  • You gain 1 point for every Rs 100 of order value. You can choose to redeem these points on next order

  • You also gain extra 10 points for all orders above Rs 2000

  • If you do not redeem the points during checkout, you cannot edit the order. Your points are safe in your account and can be redeemed on future orders.

I added a Tshirt to cart. I am getting out of stock notification when I check out

We attempt to maintain enough stock to allow the high order volume. However, if the stock is low and someone else orders before you the item added to your cart may not be available during checkout. 

When will I receive my order?
  • You can check the approximate estimated date of delivery on the product page by entering your pin code.

  • Real time tracking is available after your place the order and it is processed. This may be 1-2 days later than the estimated date.

  •  You can track your order real time in My Accounts > Orders section. The estimated date is updated by our shipping partner.

What payment modes are available?
  • UCTC offers Pre-paid and cash on delivery payment options. 

  • Prepaid orders can be paid through Card, UPI, Wallets and Net Banking. 

  • Cash on Delivery orders have an extra processing fee that will be displayed during checkout.

  • Cash on Delivery option is available only upto Rs 3000. 

  • Cash on Delivery option is available only in selected pincodes.

I have forgotten my password. What do I do?

If you have forgotten your password click on “My Account” > “lost your password” and follow the steps. Enter your username or email address. You will receive a link to create a new password via email.

How should I care for my UCTC Tshirts?

The care instructions are provided on the product page for every product.

In addition to the instructions, we recommend that you wash, dry and iron the Tshirts inside out. 

I ordered the wrong size. Can I exchange?

Yes - UCTC’s returns and exchange policy gives you an option to return or exchange one or more items purchased on UCTC website for any reason within 7 days. Check the UCTC returns and exchange page for more details.

Can I return one or more products?

Yes - UCTC’s returns and exchange policy gives you an option to return or exchange one or more items purchased on UCTC website for any reason within 7 days. Check the UCTC returns and exchange page for more details.

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