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Exchange and Returns

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Exchange & Returns

  • UCTC’s returns and exchange policy gives you an option to return or exchange one or more items purchased on UCTC website for any reason within 7 days. 

  • We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. 

  • You can initiate a return or exchange from ‘My Accounts’ > ‘Orders’ section. You will see ‘Return’ and ‘Exchange’ buttons next to your order

  • Returns or Exchange can only be initiated on delivered orders. When the order is in shipped status (in transit) this option cannot be availed.

  • When you select the ‘Exchange’ option, you can choose the products to be exchanged. You can also choose the replacement. The available options are of the same product in the same or different size. You cannot exchange one product with another of a different style.

  • Every return or exchange request must be associated with valid reason. In case of damaged products, attach a clear photograph.

  • Once you initiate ‘Return’ or ‘Exchange’ we will process your request within 2-3 business days. The shipping will be initiated after processing is complete.

  • Pick up: Re-package the item in original condition and packaging with the shipping label intact. 

  • During Pick Up, our delivery agent may do a quality check on the return. Return or Exchange request will be declined, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and UCTC assumes no liability in this regard.

  • We make three attempts to pick up any item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period. 

  • For a successful pick up, we will initiate a refund for the return amount in the same mode as the payment. For COD (Cash on Delivery), we will request your bank account details and amount will be refunded in your bank account. The COD fee will not be refunded. 

  • The refund will be initiated after the product(s) has been received at our warehouse and has passed a quality check. 

  • Shipping fee charged will be non-refundable.

  • Discounts applied through rewards, coupons or any other method are applied to the entire order value. The refund processed will consider the discount applied to all products evenly. Only the non-discounted part will be refunded.

  • If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. 

  • If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. 

  • Please note that we offer you an option to exchange items purchased by you on UCTC for same or different sizes of same SKU/product

  • If you choose to exchange the item purchased by you on UCTC within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

  • If we do not have the replacement size mentioned in exchange request, we will initiate a return and refund the amount (excluding shipping fees and discounts). You will receive an email from us notifying the same. 

  • UCTC shall reserve the right to restrict exchange of the items purchased on UCTC if customer in any way breaches or misuse this policy, as determined in UCTC’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

  • UCTC will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, UCTC would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

  • UCTC will hold sole discretion to reject return or exchange requests for customers who are abusing the policy by excessive return / exchange requests.